DRAGOMAN

DRAGOMAN is an Arabic ⇄ English interpreter-training platform operated by Walking Dreams (the “operator”, “we”). It is available at dragoman.netlify.app, as an installable web app, and as the DRAGOMAN app for iOS and Android. This page explains what we collect, why, and what you can do about it. Access is currently by invitation only.

1. What we collect

• Account details — your name, country and mobile phone number. The phone number is your username; we do not send SMS to it and we never share it with other operators.
• Password — stored only as a salted hash by our authentication provider (Supabase). We cannot read it.
• Training data — every answer you submit, the score and findings the grading engine produced, the mode and field, streaks, points, review-deck items and daily activity. This is the product: it powers your stats, the leaderboard and Smart Review.
• Voice — in the Voice, Consecutive, Voice Speed and Simultaneous Interpreting drills your speech is converted to text by the speech-recognition service of your device or browser (Apple, Google, or your browser vendor). We store the resulting text, not the audio. In the Simultaneous lab a recording is kept in your device's memory for the duration of the exercise only, so you can hear yourself back; it is discarded when you leave.
• Community content — posts, comments, stories, reactions, direct messages and any photo or video you attach. Other operators can see what you publish; direct messages are visible to the two people in the thread and to the founder for moderation and safety.
• Objections and reports — when you dispute a grade or report content, we keep the text you wrote together with the item and verdict in question.
• Technical data — when you last opened the app, your theme/sound settings (kept on your device), and standard server logs (IP address, request time, user-agent) retained by our hosting providers for a limited period for security and debugging.
• Subscription payments — DRAGOMAN PRO is paid by a bank transfer you make yourself (Qi Card). We store your subscription request: plan, the reference code you were given, the amount, when it was requested and whether it was approved. We never see or store your card number, PIN or bank credentials — the transfer happens entirely inside your own banking app.
• Site counters — to know how many people open, install and register, the site keeps one random identifier in your browser's local storage (not a cookie, not linked to your account or your phone number) and records three events: open, install, register. Nothing else is tracked.

We do not use advertising trackers, analytics SDKs, fingerprinting or third-party cookies. Fonts are loaded from Google Fonts.

2. Why we use it

• To run the training: grade your answers, track progress, build your review deck, compute ranks and the leaderboard.
• To keep the platform working and safe: sign-in, invite codes, moderation, abuse prevention, debugging.
• To improve the grading engine: your objections and anonymised patterns in graded answers are used to fix and tune the engine's rules.
• To communicate: platform announcements appear in your in-app inbox. We do not send marketing email or SMS.

3. Who can see what

• Other operators see your display name, avatar, rank, points and aggregate accuracy on the leaderboard and community — never your phone number, country or individual answers.
• The founder (platform administrator) can see account details and activity for support, moderation and safety.
• Trusted testers can moderate content (hide a post, act on a report) but cannot see phone numbers, messages or credentials, and cannot ban anyone.
• Service providers that process data on our behalf: Supabase (database, authentication and file storage — hosted in Frankfurt, Germany, EU), Netlify (web hosting and CDN), and the speech-recognition and text-to-speech services built into your device or browser (Apple, Google, or your browser vendor), which process speech under their own privacy terms.

We do not sell personal data and we do not share it with anyone else unless required by law.

4. Where it is stored and for how long

Data lives on Supabase's EU servers (Frankfurt). Account and training data are kept for as long as your account exists. Encrypted backups are retained for a limited period after deletion. Server logs are kept by our providers for a limited period (typically days to weeks).

5. Your choices and rights

• Delete your account yourself at any time from inside the app: Profile → ⚠ DELETE ACCOUNT — PERMANENT. This removes your profile, training history, points, messages, posts and media. Leaderboard history that referenced you is removed with it. See the support page for step-by-step instructions.
• Edit your name, avatar and bio in your profile.
• Voice is optional in every drill — you can always type instead. Microphone permission can be revoked in your device settings.
• Access or correction of anything else, or a copy of your data: contact us (section 8).
• If you are in the EU/EEA or UK you also have the rights to restrict or object to processing and to complain to a supervisory authority. Our legal basis is performance of the service you signed up for (contract) and our legitimate interest in keeping it safe and improving it.

6. Children

DRAGOMAN is a professional training tool intended for adults. We do not knowingly accept accounts from anyone under 16; if you believe a minor has an account, contact us and we will remove it.

7. Security

All traffic is encrypted (HTTPS). Database access is enforced per user with row-level security so an operator can only read and write their own data. Administrative actions require a separately granted admin role. No security is perfect; if you discover a problem, please tell us.

8. Contact

Walking Dreams · Baghdad, Iraq
Support and privacy requests: Instagram @Walking_Dreams95 (direct message)
You can also message the founder from inside the app (Inbox).

9. Changes

If this policy changes materially we will post the new version here and announce it in the in-app inbox. The date at the top tells you when it last changed.